Client Consultations for FIVE Star Reviews

Client Consultations for FIVE Star Reviews

Written by: Paige Thompson

 

Have you ever finished a lash service that you just knew you nailed, but the client was less than thrilled?...maybe even a little disappointed?


This can be completely avoided with a thorough consultation and client preparation!


Give your client prep instructions:

  • Come in with no makeup on
  • Remove contact lenses before the appointment
  • Discontinue lash growth serums
  • Review any contraindications
  • Inform the client of how long the service will take

Ask the right questions:

  • Are you looking for more natural or dramatic results?
  • Do you use a lash curler or wear makeup on a normal basis?
  • What’s your lifestyle like (i.e.: in the gym a lot, in the water a lot, extremely busy, etc)?

Use your expertise:

  • Determine the client’s eye shape and set- would they benefit more from rods or shields?
  • Explain how the service works and what they will experience during the treatment
  • Explain how the service will benefit the client and her/his lifestyle 

Give aftercare:

  • Recommend when your client should return for their next service and schedule the appointment before they leave
  • Recommend aftercare products and thoroughly explain how to use them
  • Explain what the client can expect between their first appointment and next appointment 

Follow-Up:

  • Contact the client 24-48 hours after their appointment with you to see if they have any questions or concerns
  • Thank the client for choosing you as their lash artist


For more information on this topic, check out our YouTube video here!

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